HERE’S HOW IT WORKS:

• Contact our customer service team by calling xxxxx Monday- Friday, 9am – 6pm Central European Time. We will provide you with a RMA number (Return Merchandise Authorization number), and we will also provide you the return address to ship the product back to us. We really make it simple and as easy as possible.
• Return the empty and unused portion of your product, the original invoice that came with your product (if you don’t have that please indicate the date you purchased your product so we can attempt to look it up) and your RMA#.
• It is your responsibility to pay the return postage and we recommend you send it to us with tracking or delivery confirmation to expedite the process and avoid delays. If a package is marked returned refused or undeliverable, we will happily refund the cost of your order minus the shipping fees related to the refusal of the package. Note: We must receive the bottle(s) within 60 days from the date you originally purchased the item, for the refund to be valid.
• The charges (excluding shipping and handling fees) are fully refundable. We really want you to be satisfied, but we must adhere to these guidelines in order to be fair and consistent.

The address for the return of the products is the following:

Professional Fulfilment Services Ltd, PO Box 1512, Bedford, MK42 5DA, Royaume-Uni

Returning the product by not following our above refund rules will result in the loss of your refund to the address on this page.

It usually takes a week to process your package and then from 10 to 14 business days for a refund of payment by debit card or credit card.

For EU Consumers: Directive 2011/83/EU provides you the right to cancel your purchase within (fourteen) 14 days for any reason. The 14 day ‘Right of Withdrawal’ period begins from the date you receive the product. If you choose to cancel your order you must provide us with notice in writing prior to the expiration of the 14 day ‘Right of Withdrawal’ period and return the product. You will receive a refund no later than 14 days after we have received the notice.